Purchasing some product through the online FGC's shops implies the customer's acceptation of all the general use conditions. When realizing the online purchase, it will automatically imply the buyer's acceptance of these conditions, which you can consult in the following links:
- For season ski pass purchases
- For ski passes and ski resort services purchases
- For Tren dels Llacs purchases
1. Purchasing process and exchange of products:
1.1 No purchase will be considered confirmed, and therefore not executed until it is 100% paid, and the payment confirmation is received (where the total cost of the products will be recorded).
1.2 The document confirming the purchase is the confirmation receipt that the customer will receive, which they will have to keep as a voucher to make an exchange of the services purchased in case it is needed. The customer can make the exchange in various collection points which will be indicated depending on the products purchased.
2. Benefits included in the prices:
The benefits included in the products’ prices are the ones specifically agreed on the purchase. Therefore, everything that is not specifically detailed in the product’s description won’t be included.
For online purchases, the cancellation is free, no cost will be charged before the partial or total use of the purchased products, provided that the cancellation takes place during the 15 posterior days of the purchase. Otherwise, the customer won’t have the right to ask for a cancellation.
For those products with a pre-established date of use, no cancellation may be carried out once the pre-established date is passed, independently of the purchase date. Otherwise, the customer won’t have the right to ask for a cancellation.
No other kind of cancellation is contemplated beyond what is provided at any time in the general conditions of use of each service.
In order to ask for a purchase cancellation, you should send an e-mail to the ski station indicating the booking reference, the purchase cost, and the holder data, during the indicated period of time.
FGC will respond to any breach of their obligations, regarding the different services hired through the online shop. When the fault is ascribable to the customer, the selling agency, or the establishment, FGC will decline any responsibility. FGC reserves the right to amend or suspend programmed activities for security reasons, or any other reason, if necessary. In those cases, FGC won't take any responsibility.
The company carrying out the sale is FERROCARRILS DE LA GENERALITAT DE CATALUNYA, with the following ID number Q0801576J and fiscal residence in C/ dels Vergós 44, Barcelona.
Regarding Vallter, the company carrying out the sale is Vallter S.A, with fiscal residence in Setcases (Girona), C/ Pla de Morens S/N, 17869, and the following ID number A17015165.
Regarding Boí Taüll the company is Actius de Muntanya S.A, with fiscal residence in Barcelona, C/ dels Vergós, 44, 08017, and the following ID number A08141897.