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ENJOY THE NATURE WITH ALL THE PEACE OF MIND 

PREVENTIVE MEASURES AGAINST COVID-19

  • COVID-19 WARRANTIES

    We apply all prevention and safety measures to our facilities.

    BOOK AND BUY ONLINE

    Buy and book online in advance to ensure the availability of the service or product.

    ATTENTION 24/7

    We maintain personalized attention to resolve any questions or concerns.

  • We are safe

    FGC Turisme has designed a prevention plan against Covid-19 to ensure both users and staff of mountain resorts, tourist trains and Parc Astronòmic Montsec, that are in a safe environment. 

    A series of prevention and awareness measures have been defined that are applied to the 6 resorts of the group: La Molina, Vall de Núria, Espot Esquí, Port Ainé, Vallter 2000 and Boí Taüll; to the tourist trains: Núria Rack Railway, Montserrat Rack Railway and Funiculars, Tren del Ciment, Tren dels Llacs and Funicular de Gelida; and in the Parc Astronòmic Montsec.

     

  • Preventive measures against Covid-19 at mountain stations, tourist trains and Parc Astronòmic Montsec

    You will find here all the hygienic and sanitary measures that we have put in place and our advice to ensure maximum safety and tranquility during your visit.

    • AUTOMATIC CHECK-IN ACCESS

      Mountain resorts and Núria Rack Railway

      The automated Check-In service has been implemented transversally and strengthened with the incorporation of new vending machines and the collection of ski passes and tickets at the different accesses.

    • CLEANING AND DISINFECTION OF SPACES

      Mountain resorts, tourist trains and Parc Astronòmic Montsec

      The cleaning and disinfection of common areas has been strengthened.

    • SIGNAGE

      Mountain resorts, tourist trains and Parc Astronòmic Montsec

      Signage has been placed to inform of the prevention and safety measures for the Covid-19 and traffic routes have been marked.

    • CAPACITY LIMITATION

      Mountain resorts

      Capacity has been limited to enclosed spaces such as equipment rental spaces, restaurants or shops.

       

      Parc Astronòmic Montsec

      Capacity has been limited to the Planetarium and the Telescope Zone.

    • DIGITAL INFORMATION MEDIA

      Mountain resorts

      Visitors will find all the news of the station in the mobile applications of the stations: purchase of ski passes, state of opening of services or consultations in the map of tracks. The aim is to prevent the concentration of users in the information spaces and to reduce the use and manipulation of paper.

    • ACCESS TO THE LIFTS

      Mountain resorts

      Capacity is not limited to the ski lifts, following the recommendations of the Catalan Association of Ski Resorts and Mountain Activities (ACEM), but the use of a mask is mandatory in this type of transport.

    • MATERIAL RENTAL

      Mountain resorts

      Book online at stores for the rental and disinfection of the material after each individual use.

    • RESTAURANTS

      Mountain resorts

      Capacity is controlled in the different restaurant spaces and hygiene and safety measures are applied, both for the customer and for the working staff.

    • TEMPERATURE CONTROL

      Parc Astronòmic Montsec

      A thermographic camera has been installed to take the temperature to visitors.

  • What safety and hygiene measures should you take at mountain resorts, tourist trains and the Parc Astronòmic Montsec?

    • PROTECT YOURSELF

      Mountain resorts, tourist trains and Parc Astronòmic Montsec

      The use of a mask is mandatory for all persons over 6 years of age. It must be taken in enclosed spaces, buildings, common areas, platforms and trains.

       

      In mountain resorts it is also essential in waiting areas and on boarding mechanical installations.

    • BUY ONLINE

      Mountain resorts

      Buy and book online and use ticket collection machines and automatic validators.

       

      Tourist trains

      Buy your ticket online to ensure availability on the train and access the platforms directly.

       

      Parc Astronòmic Montsec

      It is recommended to buy online and pay by card at the box office.

    • CARE FOR HYGIENE

      Mountain resorts, tourist trains and Parc Astronòmic Montsec

      Wash your hands often and make use of the hydroalcoholic gels at your disposal.

    • RESPECT THE DISTANCE

      Mountain resorts, tourist trains and Parc Astronòmic Montsec

      Try to maintain safe distances with other users in the facilities and common areas.

  • Covid-19 Prevention: We are certified

  • And if the mountain stations close, what happens?

    This year, and given the uniqueness of the situation caused by the Covid-19, new cancellation conditions have been provided for the purchase of seasonal ski passes at FGC stations.

     

    A compensation policy has been approved for customers purchasing this product from those resorts who are unable to offer 90 days of skiing during the season due to the Covid-19 pandemic. In these cases, the partial refund of the amount of the season ticket in the form of an exchangeable balance for the purchase of the season ticket for the following season is contemplated.

     

    The balance to be refunded is defined in proportion to the days of use of each ski pass and the type of season ticket.

  • Safety measures towards the Covid-19 at FGC mountain resorts

    We work to ensure a safe mountain experience

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