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ENJOY THE SNOW WITH ALL THE PEACE OF MIND 

PREVENTIVE MEASURES AGAINST COVID-19

  • COVID-19 WARRANTIES

    New cancellation policy with a guarantee for 90 days of ski and all prevention and safety measures at the facilities.

    BOOK AND BUY ONLINE

    Buy and book online in advance to ensure the availability of the service or product.

    ATTENTION 24/7

    We maintain personalized attention to resolve any questions or concerns about the station or services.

  • We open because we are safe

    FGC Turisme has designed a prevention plan in the face of the Covid-19 pandemic to ensure that both users and staff at mountain resorts are in a safe environment. A series of measures have been defined in terms of prevention and awareness that will be applied to the 6 resorts of the group: La Molina, Vall de Núria, Espot Esquí, Port Ainé, Vallter 2000 and Boí Taüll.

    In this line, to guarantee the quality of these measures, we are working to certify the processes in the stations with the entity AENOR as well as to obtain the seal of the Institute for the Spanish Tourist Quality (ICTE), " Safe Tourism Certified ”.

     

  • Preventive measures against Covid-19 at FGC stations for the 2020-2021 season

    You will find here all the hygienic and sanitary measures that we have put in place and our advice to ensure maximum safety and tranquility during your visit.

    • AUTOMATIC CHECK-IN ACCESS

      It will be implemented across all stations and the automated check-in service at the stations will be strengthened with the incorporation of new vending machines and the collection of ski passes and tickets at the different accesses to the station.

    • DIGITAL INFORMATION MEDIA

      Visitors will find all the news of the station in the mobile applications of the stations: purchase of ski passes, state of opening of services or consultations in the map of tracks. The aim is to prevent the concentration of users in the information spaces and to reduce the use and manipulation of paper.

    • ACCESS TO THE LIFTS

      Capacity will not be limited to the ski lifts, following the recommendations of the Catalan Association of Ski Resorts and Mountain Activities (ACEM), but the use of a mask in this type of transport is mandatory.

    • MATERIAL RENTAL

      Book online at stores to rent and disinfect the material after each individual use.

    • RESTAURANTS

      The capacity of the different restaurant spaces will be controlled and hygiene and safety measures will be applied, both for the customer and for the working staff.

    • ACCOMMODATION AND TOURISM OFFICES

      The experience of visiting mountain resorts is complementary to stays in the territory, which also carry out measures to prevent the spread of Covid19 to ensure the safety of all visitors to tourist areas, restaurants and accommodation.

  • Covid-19 Prevention: We are certified

  • And if the stations close, what happens?

    This year, and given the uniqueness of the situation caused by the Covid-19, new cancellation conditions have been provided for the purchase of seasonal ski passes at FGC stations.

     

    A compensation policy has been approved for customers purchasing this product from those resorts who are unable to offer 90 days of skiing during the season due to the Covid-19 pandemic. In these cases, the partial refund of the amount of the season ticket in the form of an exchangeable balance for the purchase of the season ticket for the following season is contemplated.

     

    The balance to be refunded is defined in proportion to the days of use of each ski pass and the type of season ticket.

  • What safety and hygiene measures should you take?

    • PROTECT US

      It will be mandatory to cover the face with a mask, or with an approved cap, for children over 6 years old in ski lifts, waiting areas and on boarding mechanical installations. As well as in enclosed spaces, buildings and common areas such as restaurants, shops, customer service points and ticket offices.

    • BUY ONLINE

      Buy and book online and use ticket collection machines and automatic validators.

    • CARE FOR HYGIENE

      Wash your hands often and make use of the hydroalcoholic gels at your disposal.

    • RESPECT THE DISTANCE

      Try to maintain safe distances with other users in the facilities and common areas.

  • This winter, you have nature one step away!

    We work so you can enjoy the snow again without worries.

  • THANK YOU FOR TRUSTING US

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